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I ordered shoes for Eid and received the completely wrong pair. When I finally got in touch with the branch, their "solution" was to alter the incorrect shoes instead of giving me the actual product I paid for.
They said they would alter them and call me back. I have still received absolutely no phone call, no updates, and I am currently stuck with the wrong shoes and no resolution.
The lack of communication and terrible problem-solving is incredibly disappointing. I want a proper exchange or a full refund immediately. Avoid this branch if you expect decent customer service.
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