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I am extremely disappointed with Diners' overall customer experience.
Initially, I received an incorrect pair of Peshawari sandals, with one brown and one black sandal in the same pair. After registering my complaint, the team arranged a return pickup.
However, the replacement pair I received was also defective. The leather is cracking and breaking near the stitching, and the colour is also damaged and faded, making the sandals look just like a used pair rather than a new replacement.
I immediately registered another complaint and shared pictures as evidence, but unfortunately, I have not received a satisfactory response or proper resolution so far.
It is very disappointing to receive defective products repeatedly, especially after paying for the order in advance and waiting for a replacement.
I expected much better quality control and customer service from a brand like Diners. I request you to take this matter seriously, properly inspect the defective replacement and provide a satisfactory resolution.
Brown Peshawari Sandal
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