Dear Diners Customer Support Team,
I hope you are doing well.
I recently purchased two suits online for my wife for Eid. Since it is the month of Ramadan, I prefer online shopping instead of visiting stores. Unfortunately, the sizes I received are too tight.
Order Details:
Order Number: D232074
TCS Tracking Number: 173011285075
Items:
Orange Block Printed 2PC – Size XS
Coral Stylised Kurti – Size XS
After trying them, we found that:
The Orange Block Printed 2PC trouser is too tight from the thigh.
The Coral Stylised Kurti is a little tight from the chest.
Therefore, I kindly request you to arrange the same articles in Large (L) size, especially the Orange Block Printed 2PC, as it is very important for us for Eid.
Additionally, I had already placed another order:
Order Number: D232077
TCS Tracking Number: 173011292598
Item: Orange Block Printed 2PC – Size L
Unfortunately, I missed the delivery at my office. Despite requesting multiple times from TCS and your support team, the parcel was not redelivered and was returned.
I also contacted several Diners branches to check availability. Last night I visited the Allama Iqbal Town Diners branch, where staff informed me that the article might still be available in another city (possibly Peshawar or another branch outside Lahore).
I humbly request your help to arrange the same articles in Large size. I am fully willing to cooperate in the exchange process. I can visit any of your branches in Lahore to pick up the parcel, or I can send the current items back via courier and you may deliver the required size to me.
I would truly appreciate your support, as the Orange suit is especially important for Eid.
Thank you for your time and assistance. I look forward to your kind response.
Kind regards,
Muhammad Farrukh
0345-4402442
